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Genesys Cloud™ Communicate アプリでビジネス コミュニケーションを向上させましょう。Genesys Cloud ソフトフォン機能を使うと、IP ベースの通話か可能になり、お使いの携帯電話から会社の電話システムにアクセスできます。どこにいても、同僚、パートナー、顧客とのつながりを仮想的に保ちます。 - 専用の Genesys Cloud の職場の電話番号を使用して、電話をかけたり受けたりできます。 - 仕事用と個人用の電話を分けておくことができます。 - 携帯電話の電波が弱い場所でも、WiFi を使って電話をかけたり受けたりできます。 - 組織内と個人用の連絡先からユーザーとグルー...

Genesys Care mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care, receive push notifications about Case updates and Alarms, view Case Owners' status in real-time and make Case-related phone calls into Genesys Customer Care centers. Added functionality for Alarms for licensed customers to allow monitoring of environments. The newest functionalities include Chat with a case analyst, as well as the Guru web view. Requires data connection, registration with Genesys...

Genesys Events is the official interactive mobile app for Genesys events worldwide. This mobile app allows you to: *View schedules, explore sessions and connect with other attendees; *Create a personalized schedule and access location and speaker information; *Access interactive maps and find local places; *Check in to sessions, meetings, keynotes, and more; *Expand your professional network and have fun! Features of the app include: *Status Update – a quick way to share photos, comments, where you are and which session you’re a...

Genesys Care 2.0 mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care. This can also be used to receive push notifications on personal, Company, and Account level Case updates. Also, the users can opt for notifications on Alarms and Cloud Incidents Notification. With the help of Chat functionality, the users can directly interact with the Case Owner or any available analyst in real-time or they can make voice calls to the case owner. Requires data connection, re...

Genesys Cloud’s free Workforce Management mobile app. Life is hectic. We know that for you, having a tool that allows you to better organize and plan out your day is a necessity, and the ability to do so on the go, essential. Genesys Tempo empowers you to achieve a healthy work-life balance from anywhere at any time. Through this app, you can: * View your schedule. * Receive notifications when a schedule is added, changed or removed. * Keep track of their working hours quickly and efficiently. * Notify your supervisor that you are...

Genesys Cloud™ Collaborate は iPad と iPhone 用のエンタープライズ コラボレーション アプリです。 Collaborate は社員、パートナー、およびカスタマーといつでも、どこでもアクセスできるようにデザインされています。 社内で専門知識を持つ担当者をすばやく検索 して、電話、SMS、チャット、またはメールでコミュニケーションを取る事ができます。 機能 - クラウド ベースのディレクトリ内の従業員プロファイルにアクセス - 名前、役職名、スキル、資格によって同僚を検索 - アプリ内で自分のプロフィールを更新 - 社内連絡先のお気に入りリストを作成 - アプリ内からコ...

Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making. Real-time visibility, actionable insights: * View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues. * Monitor team key perform...

A Genesys com o objetivo de oferecer uma ferramenta sofisticada para seus clientes receberem informações sobre suas empresas, desenvolveu o iGMAX para iPhone ou iPAD. Com esta nova ferramenta, o gestor receberá com extrema qualidade, agilidade e praticidade as informações de sua empresa, possibilitando tomar decisões com maior velocidade e em qualquer lugar. Você poderá solicitar à Genesys novas consultas que serão disponibilizadas juntamente com a atualização do software de gestão ERP GMAX. Alguns benefícios: -Integração tot...

Genesys Bold Messenger’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS applications, creating an optimized chat experience for their customers. This application has the features of our continuously developing mobile SDK. Experience seamless interactions among chatbots, live human agents, and customers, and see how the in-app chat interface can be fully customized and easily deployed with minimal code.

iGDemo mobile application provides an access to the Genesys hosted live environment. It allows to demonstrate features and different interaction channels on Genesys software. The application requires the data connection, and registration on Genesys GDemo portal. For the login please use Genesys GDemo web portal login info. Please contact gts@genesys.com for the support and assistance.