SimplyBoard

SimplyBoard is a monitoring application of your Contact Center operations where you can view your locations and skills statistics, no matter where you are. Here is the list of real-time statistics presented with this app. We will be adding new features based on your feedbacks with the upcoming updates.

•Agents Available
•Agents in ACD Call
•Agents in ACW
•Agents in AUX
•Agents in Ringing
•Agents in Other
•Calls Waiting
•Abandoned Calls
•Average Answer Time
•Average Talk Time
•Oldest Call Waiting
•ACD Calls in Period

With SimplyBoard you can easily manage your supervisor users by server-side. You can choose which supervisor user will see which locations and skills.

Monitor Avaya CMS Real-time Data with 5 seconds interval!
Thanks to our CMS Bridge Service, it is possible to use SimplyBoard also with low-bandwidth Edge Network Connection.


This application only works with a Separate Server Solution developed by Empatel and requires data connection like Wi-fi, 3G or Edge. Your data connection may be charged by the Cellular Service Provider.

Please contact simplyboard@auraalliance.com before making any purchases.

更新履歴
- DON'T UPDATE!!! to 2.0, if you are using old version Server Application.
- This version is compatible just with our new Server Application.
- New iOS7 design.
- Now Number of Locations or Skills can be assigned to each user is not limited!
- Demo mode has been added for demonstration purposes.
- Agent List feature added! Agent Names and state-duration can be seen grouped by their state.
- Now Time Duration Format can be changed via Application Settings (in seconds or mm:ss format).