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This application is an enterprise mobile solution for BMC Remedy IT Service Management (ITSM) which enables user to quickly and easily: •View ticket history •Create and track tickets •Assign or reassign tickets to themselves, another person, or another group •Update critical ticket fields: Status, Urgency, Impact, Assignee, Group Name, Description, Resolution, and Categorization •Close tickets •Access and update ticket information even when out of network. •View user’s pending Approvals fetched directly from the ITSM server. •V...

Adaptable Enterprise Insight Across Your ALM Lifecycle & Tools The Serena Dashboard provides IT organizations rapid insight into their end-to-end IT processes. Unlike BI tools that typically take months to deploy or lock IT organizations into a vendor-based platform, the Serena Dashboard provides KPIs and dashboards that are specifically designed for Application Lifecycle Management (ALM) and IT Service Management (ITSM) processes. Furthermore, all metrics and dashboards are easy to deploy and update – no matter how frequently IT ...

ITSM医疗版是一款面向医疗行业集报修管理、项目管理、合同管理、资产管理、巡检管理、内务管理为一体的服务管理软件，为医院管理制度落地提供有力支撑。

1. 内容提要： 本APP的设计方、开发方上海华讯网络系统有限公司作为中国可信赖的新IT综合服务商，专注于为客户提供基于新IT架构的智慧解决方案和全生命周期的智慧服务。华讯网络通过了ISO 9001质量体系认证、ISO20000信息技术服务管理体系认证、ISO27001信息安全管理体系认证、ITSS成熟度模型二级认证、上海市高新技术企业认证，连续数年入选"中国软件收入规模前100名企业"和“软件和信息技术服务业百强企业”。 华讯网络凭借多年的行业经验，强大的服务后台支撑，智能化的技术分析平台，推出了新一代智慧服务——"智臻"服务，旨在利用新一代信息技术，改变传统的IT服务模式。本款...

ITSM16 Event App – all the event details you will need to attend

Access to Dimension Data ITSM services. This application allows easy ticket creation, and update, for end-users of Dimension Data IT Service Management services. By using list navigation for history, for choosing categories and sub-categories, end-users get and update the actual status of their infrastructure, in a very focused design.

This app will help you navigate the Southern ITSM Summit, meet and network with fellow practitioners and industry experts

The latest version of iET® ITSM, the IT Service Management (ITSM) software from iET Solutions, a division of UNICOM® Global, comes with a new ‘three-in-one’ app that boosts productivity and enhances user experience. This app automatically adapts customers’ existing ITSM forms and processes to a mobile-friendly layout without requiring any customization. The software introduces innovative productivity features to help self-service users as well as service desk employees and service partners work quickly and effectively while on th...

MDM Discovery Agent that enables remote management and inventory of mobile devices on the platform ProactivaNET ITSM Software (Discovery and Asset Management module). It does this quickly and easily to implement a control system to ensure the security of corporate information. With ProactivaNET MDM you will be able to: • Get detailed information about hardware and software, operating system and other settings of the device and its applications. • Knowing the geographic location of the device and can be updated on demand at any t...

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000...