ServiceMax Winter 15 for iPhone

ServiceMax Mobile for iPhone puts your service process in your pocket. Designed to help technicians deliver flawless field service, ServiceMax maximizes productivity and revenue with simple tools for all aspects of your field service process. Easy to use features make everything faster, from finding the right part to capturing a customer signature—reducing administrative time. Plus, ServiceMax field-ready mobile apps always work offline.

Designed for life in the field, ServiceMax’s field-ready mobile application pairs complete field service functionality with the native capabilities of the iPhone. Field service technicians and engineers have mobile access to easily configured business processes ensuring data integrity and compliance, regardless of connectivity. It’s easy to access information, eliminate paperwork, and complete work orders enabling quick and accurate customer billing for all work performed. ServiceMax Mobile for iPhone delivers unsurpassed technician productivity and satisfaction—all on a convenient pocket-sized device.

*** To use the latest features available with ServiceMax Winter 15 Mobile for iPhone, including iPhone location tracking and iOS 8 compatibility, ServiceMax customers can upgrade for free to the ServiceMax Winter 15 release. This app requires a login.***

Benefits
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• Improve productivity by combining the usability of the iPhone with ServiceMax’s complete field service functionality
• Delight customers by arriving on-time and well-equipped to solve their issues fast
• Increase technician effectiveness and first time fix rates, by providing online and offline mobile access to customer and installed product information, inventory, site, warranty and contract, SLA, and pricing knowledge
• Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot
• Sell more services by providing service technicians up-sell and cross-sell recommendations and access to current pricing
• Get up and running fast by utilizing our field-ready mobile apps—no coding needed, just configuration

Features
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• Field-ready design features large targets, fewer clicks and intuitive navigation
• Quick access to customer info with one-click dialing and hands-free GPS navigation
• Seamless offline capabilities, so that technicians can access customer or product information, or capture service details remotely, regardless of Internet connectivity
• Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access
• Configure once and deploy everywhere; ServiceMax’s Infinity Framework provides process workflows that keep techs on track, regardless of which device they use
• Calendar view of work orders and events can be dynamically changed in the field
• Real-time automated pricing from standard price books and customer contracts for time and materials estimations
• Advanced data validation during data entry ensures data integrity even if connectivity is not available
• Access to all pertinent data: entitlement verifications, warranties, installed products, parts, accounts, cases and more
• Smart Business Docs to create service reports, invoices, etc. and to capture customers’ signatures while on site

Note: "Continued use of GPS running in the background can dramatically decrease battery life."

更新履歴
The following new feature is available in Winter 15 SP:
AirPrint Support for Smart Docs.