	Enterprise Service Management

Enterprise Service Management

このアプリは現在ストアで閲覧することができません。
	価格	無料	ダウンロード
	ｼﾞｬﾝﾙ	ビジネス
	サイズ	46.6MB
	開発者	OpenText
	順位	ｼﾞｬﾝﾙ別： --- 総合： ---
	ﾘﾘｰｽ日	2018-02-16 09:05:48
	評価	評価が取得できませんでした。
	互換性	iOS 15.0以降が必要です。 iPhone、iPad および iPod touch 対応。
2024-07-26　このアプリは現在ストアから情報が取得できません。削除された可能性があります。

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:

Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants

Via agent mode, agent users can:

Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

更新履歴
Fixes some entity form issues.