engageSubsea Remote

engageSubsea Remote, best-in-class augmented reality and witnessing technology from Baker Hughes, allows support agents and our customers to take remote operations to the next level.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you must firstly download the application and then go back to the SMS or webpage to connect the session.
”For the type of inspection we carried out, the remote inspection tool worked well. I also believe the tool would work well for when issues occur while you have FSEs on-board vessels. They can relay information direct to the engineers onshore for faster resolution of issues. Overall I thought the tool worked well and it was very useful”. – Drilling Rig Subsea Supervisor

Features of the tool
• Capture high resolution images over low bandwidth connection
• Optical character recognition
• Augmented reality measuring tool
• Remote operator function such as remote zoom & flash light controls
• Digital procedure sign off
• Annotate over live images and recordings

Customer outcomes:
• First time fix up by 80%
• Overall time taken to resolve issues down 69%
• Cost saving to customer – Customer costs down by 50%
• Carbon footprint reduction of 22% due to less travel

This app does not allow Baker Hughes or its customers to access data stored on your device.

更新履歴
New
Geolocation : Elevation data are now retrieved to be collected in case and call reports



Fixes
Case reports dates and missing information
Co-browsing pointer and annotations positions
Geolocation: missing information and authorization prompt not appearing
Live translation autostart
Cancel button not working when receiving an incoming call



Improvements
Security: Updated SSL