Virtual Mason

Telehealth at Virginia Mason (Virtual Mason) uses advanced technology to bring care to patients wherever they need it — at home, during specialty care at your Virginia Mason clinic or with specialists at your closest hospital.

Use of this app requires an individual invitation link, which you should have received through email, or access to a unique waiting room URL. Clicking on the invitation link or web site link and following the instructions will automatically launch this app and will allow access to its features.

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Pin Participant: Ability to pin up to two individuals in a call, allowing you to see them side by side. Users can unpin a user by clicking on the pin icon or by going to the context menu.

Videocall layout: On an iPhone, Patients will see a similar videocall interface as the iOS Provider App. Patients will now be able to see all the users by scrolling through the thumbnails at the top of the screen.

A 'Doctors Bag' icon is displayed next to the provider's name to help patients easily identify providers on the call.
A 'Globe' icon is displayed next to an Interpreter's name to help patients easily identify interpreters on the call.

In a group call when a patient joins later in the call, they will now see Provider's video on their main view

Mute Call: Practitioners can mute users during a session. When they do, users will see a notification.