	ServiceNow Agent

ServiceNow Agent


価格	無料	ダウンロード
ｼﾞｬﾝﾙ	ビジネス
サイズ	124.1MB　(ダウンロードにWIFIが必要)
開発者	ServiceNow
順位	ｼﾞｬﾝﾙ別： --- 総合： ---
ﾘﾘｰｽ日	2019-02-02 18:41:34
評価	現バージョン: (11人) 全バージョン: (11人)
互換性	iOS 17.0以降が必要です。 iPhone、iPad および iPod touch 対応。

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.

With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware

NOTE: This app requires the ServiceNow Rome instance or later.

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更新履歴
Fixed
• The user can’t log in to Now Mobile if a device passcode has not been set
• A mobile publishing prefilled instance is missing if no instance nickname is set
• Quick function instances are not clickable in Virtual Agent topics
• The Home page loads twice when a deep link is clicked
• A record can be saved with incorrect parameters if the date parameter field is empty
• Ability to annotate photos captured with the mobile camera
• New design for input form screen
• Choice lists with limited selection are now automatically updated to inline choice lists
• Improved login flow: a single instance is automatically selected, bypassing the instance selection screen
Detailed release notes can be found on the ServiceNow product documentation website.