	ServiceNow Agent

ServiceNow Agent


価格	無料	ダウンロード
ｼﾞｬﾝﾙ	ビジネス
サイズ	121.1MB　(ダウンロードにWIFIが必要)
開発者	ServiceNow
順位	ｼﾞｬﾝﾙ別： --- 総合： ---
ﾘﾘｰｽ日	2019-02-02 18:41:34
評価	現バージョン: (11人) 全バージョン: (11人)
互換性	iOS 16.0以降が必要です。 iPhone、iPad および iPod touch 対応。

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.

With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware

NOTE: This app requires the ServiceNow Rome instance or later.

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ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

更新履歴
Fixed
• Read-only Date/Time field is editable
• Favorites are not saved when switching instances
• Favorited items can’t be removed
• The user is not redirected to the barcode scanner screen
• Fulfillment instruction text is truncated in Now Agent
• The Mobile UI rule to make the date field read-only doesn't work
• Payload sent via Virtual Agent mobile app is different from one sent via desktop
New
• Streamline authentication for external URLs via Configurable External Authentication Browser
Detailed release notes can be found on the ServiceNow product documentation website.