ServiceChannel Provider

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

更新履歴
FIXED
- During the service request creation process, an FTM internal technician wasn't prompted to add an asset to a work order despite this step being set as required. We've fixed this issue.
- Upon creating a work order, an FTM internal technician might have noticed that the interactive troubleshooting questions were not displayed on the Interactive Troubleshooting screen. Thus, the questions could not be adequately addressed. All questions are visible now, as expected.